Factors Influencing Customer Satisfaction. Differences Between E-Commerce and Voice Commerce

by Daniel Kraus

Master's Thesis from the year 2018 in the subject Business economics - Trade and Distribution, grade: 1,3, German Graduate School of Management and Law gGmbH, language: English, abstract: This thesis comparatively investigates factors for customers satisfaction in voice commerce and e-commerce to assess the emphasis customers place on factors in both channels. Voice commerce is a newly evolving electronic commerce channel where customers communicate...

• Format: Paperback
• Language: English
• ISBN: 3668960291
• ISBN13: 9783668960299
• Release Date: July 2019
• Publisher: Grin Verlag
• Length: 76 Pages
• Weight: 0.24 lbs.
• Dimensions: 0.2" x 5.8" x 8.3"