Expanding CustomerService as a Profit Center: Striving for Excellenceand Competitive Advantage

by Rob Reider

Striving for excellence in customer service is to gain the competitive advantage. It is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If you were to look at customer service in your organization as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the...

• Format: Paperback
• Language: English
• ISBN: 1606494600
• ISBN13: 9781606494608
• Release Date: July 2012
• Publisher: Business Expert Press
• Length: 170 Pages
• Weight: 0.52 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"