Exits, Voices and Social Investment: Citizens' Reaction to Public Services

by Keith Dowding and Peter John

Book Overview

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1107484189
• ISBN13: 9781107484184
• Release Date: January 2015
• Publisher: Cambridge University Press
• Length: 206 Pages
• Weight: 0.62 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"