Exits, Voices and Social Investment

By Keith Dowding and Peter John

Book Overview

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

• Format: Hardcover
• Language: English
• ISBN: 1107022428
• ISBN13: 9781107022423
• Release Date: June 2009
• Publisher: Cambridge University Press
• Length: 208 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.7" x 6.2" x 9.0"