What's the best way to ask a colleague to refrain from smoking in the office? What's the proper protocol for exchanging gifts with colleagues and clients? Is it okay to address the CEO by his or her... This description may be from another edition of this product.
This book is quite thorough--probably more information than a person can internalize in one reading, but it's a good book to keep on the shelf in case you need to brush up before a special function (such as formal dinner, job interview, etc.)
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