Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

by William Perry, Lisa Ford, David McNair, et al.

Book Overview

When the going's tough, companies that survive will be those that build the greatest loyalty--by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1605500380
• ISBN13: 9781605500386
• Release Date: September 2009
• Publisher: Adams Media Corporation
• Length: 208 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.6" x 5.5" x 8.3"