Excellence in Managing Worldwide Customer Relationships

By Thomas A. Cook

This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels.

• Format: Hardcover
• Language: English
• ISBN: 1482226197
• ISBN13: 9781482226195
• Release Date: December 2016
• Publisher: CRC Press
• Length: 364 Pages
• Weight: 1.55 lbs.
• Dimensions: 1.0" x 6.0" x 9.3"