This book highlights the skillset needed for excellent client service management (CSM), explains how to build relationship with clients and colleagues, also touches on day-to-day responsibilities of a CSM, and how CSM's can add value to both customers and employers' business. The book was written from a practical field experience, as the Author is a Client Service Manager with over 8years CSM experience and has been in the Information Technology/Cyber Security Industry for over 20years.
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