Exceeding Expectations

By J.L. Jonathan Tuovinen

How can companies exceed the existing expectations of their customers? It is the goal of this work to investigate the path that leads from exceeded customer expectations to customer satisfaction.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3659144037
• ISBN13: 9783659144035
• Release Date: June 2012
• Publisher: LAP Lambert Academic Publishing
• Length: 72 Pages
• Weight: 0.26 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"