Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement

By Micheal R. Kelly

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem. Test Implement: Implement these actions on a trial basis to determine their effectiveness. Standardize: Ensure that useful actions are preserved.

• Format: Paperback
• Language: English
• ISBN: 0527916528
• ISBN13: 9780527916527
• Release Date: January 1992
• Publisher: Routledge
• Length: 176 Pages
• Weight: 1.15 lbs.
• Dimensions: 0.4" x 8.2" x 11.1"