ESD Program Management: A Realistic Approach to Continuous Measurable Improvement in Static Control

By G. Theodore Dangelmayer

Book Overview

In today's electronics business, managing an ESO program is an integral part of a complete quality program. In fact, any electronics firm without an active ESO program puts itself and its customers at risk. This book illustrates one good example of the detail and dedication to quality that AT&T expects within its own operations and from its suppliers. Writing of the book began at a time when Ted Oangelmayer was burdened with many demands. These demands were from AT&T's own operations, internal suppliers, external suppliers, customers and others looking for a better understanding of the phenomenon of ESO, its impact and, most of all, ways to control and manage it. In a way, this book is a response to these demands by making available a reader friendly document that distills the hard-won experiences of Ted and AT&T. The information and methods in this book have been gained at no small cost and produce results that far exceed expenses. There is, however, a caveat: Success will not be obtained unless there is real management commitment. This means management must allocate the necessary resources and provide active support to ensure that training, auditing, reporting, tracking and an aggressive corrective action program all take place successfully. Ted is an internationally recognized authority, and you will benefit greatly by listening to his advice and following his recommendations.

• Format: Hardcover
• Language: English
• ISBN: 0442237944
• ISBN13: 9780442237943
• Release Date: November 1990
• Publisher: Springer
• Length: 326 Pages
• Weight: 1.40 lbs.

Customer Reviews

Great book

I purchase this book to learn more about ESD control and management. This book contains recommendations, best practices and procedural models that really help me look at the EPA in the context of quality control and management. i recommend this book to plant managers, repair center managers who would like to get an understanding of the context of ESD program management. The book provides information on audits checklist, ESD standards implementation, ESD layout, ESD cost justification, etc.