Enterprise Content Services: Connecting Information and Profitability

By Greg Laugero and Alden Globe

This practical, experience-based guide to enterprise content management, blends people, technology, processes, and content to support faster, more effective decision-making. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0201730162
• ISBN13: 9780201730166
• Release Date: January 2002
• Publisher: Addison-Wesley
• Length: 208 Pages
• Weight: 0.95 lbs.
• Dimensions: 9.0" x 0.7" x 7.2"

Customer Reviews

Author's Review

Enterprise Content Services: Connecting Information and Profitability will be useful for those working in large organizations on complex information-sharing systems that support key business processes. Portals, content management, search, personalization and document-management systems require careful research into user requirements and work processes in order to be aimed at supporting revenue-generating work. The book will support your efforts to filter out "infosmog," discover who is producing and consuming information, and to what end. With this information ready to hand, designing useful metadata and consistent navigation is simpler, faster and more effective. You'll learn how to instill an enterprise publishing discipline that includes dedicated staff roles and a sustainable approach to taxonomy. With these components tied to your packaged software solution, search, security, and personalization can be made to work effectively. People, processes and content are improved; costs are reduced.

An exceptional and practical look at content Management

I've been in the information/knowledge management business for over 10 years and this is by far the most practical book I've read on enterprise content management. The author's have done an exceptional job of providing a road map to organizations large and small. If you are just getting started with content management in your organization then this IS THE ONLY book you should read.

Globe and Laugero: Lead On...

From their first book, Managing Knowledge: A Practical Web-based Approach, to this one, Globe and Laugero continue to demystify Knowledge Management. Enterprise Content Services provides a set of practical steps that lead us from addressing our organization's content management needs and identifying our most valuable knowledge assets, to creating a USEFUL content management system and effectively measuring ROI. The appendix of specific vendors and their products provides a comprehensive starting point for researching who the key players are in the marketplace and what they have to offer. Unable to avoid sounding like an infomercial, I know that their methodology is effective as I've successfully incorporated it into my practice as an IT consultant. Whether you are preparing to overhaul your company's content services approach and presentation, or dipping your toe into the sea of knowledge management for the very first time: start here.

Enterprise Content Services

This book does an excellent job of educating business managers and IT executives about the benefits of managing corporate knowledge assets. The authors also provide detail on the human resources required to appropriately manage knowledge assets utilizing the latest technology solutions. I have not found another publication that deals with the human infrasturcture required in order to appropriately implement and support a content managment system.I would recommend this book to anyone exploring the area of knowledge managment or corporate portals.

META Group Review

One of the best how to books on the market. Highly recommended for those organizations strategy and a practical approach to dealing with the increasing content overload.