Engineering and Management of It-Based Service Systems: An Intelligent Decision-Making Support Systems Approach

Knowledge Management in ITSM: Applying the DIKW Model.- IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution.- DSS based IT Service Support Process Reengineering using ITIL: A Case Study.- Managing Cloud Services with IT Service Management practices.- Towards semantic support for business process integration Roberto.- Integrating ERP with Negotiation tools in Supply Chain.- Adaptive Applications: Definition and Usability in IT-based Service Systems Management.- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management.- Improving Decision-Making for Clinical Research and Health Administration.- Improving IT Service Management with Decision-Making Support Systems.

• Format: Hardcover
• Language: English
• ISBN: 3642399274
• ISBN13: 9783642399275
• Release Date: October 2013
• Publisher: Springer
• Length: 232 Pages
• Weight: 1.15 lbs.
• Dimensions: 0.6" x 6.1" x 9.2"