Empowering Service Excellence: Beyond the Quick Fix (Cassell Services Management)

By Conrad Lashley

Since the service sector now occupies 70% of UK business, it represents an important part of the country's economic success. This book contains examples from Europe, UK and USA where service quality has been improved through the empowerment of employees. It provides a systematic overview of employee empowerment as a strategy for resolving service quality problems.

• Format: Hardcover
• Language: English
• ISBN: 030433166X
• ISBN13: 9780304331666
• Release Date: December 1997
• Publisher: Cassell
• Length: 224 Pages
• Weight: 0.66 lbs.