Confusion is a state of bewilderment, unclear thinking and actions, lack of cohesion and understanding, in processes, focus and decision making. Employees Workplace Confusion causes interpersonal conflict, breakdown/disruption of communication structures and feedback, poor relationship management, highly disorganised work structures, dysfunctional organization politics, high error rate work processes, inefficiency in employees and customer service delivery modes, conflicting managerial directives and goals, customer/clients confusion- inability of the organization and its managerial representatives to disseminate reliable, correct information and procedures, employees frustration and irritability on the job, poor employees mental and emotional health states, poor overall job productivity and performance, poor corporate identity management. This book is written for Learning Organizations, Line Managers, Employees, Employers of Labour, Students, Consultants, HR Professionals, Researchers, Mental Health workers who are interested in improving work processes, relationships, attitudes, employees performance and productivity, job morale, motivation, mental and emotional health states, congenial work environment and good followership management.
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