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Emotional Labor: Putting the Service in Public ...

By Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci

Edition Description

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The...

Edition Details

Format:Paperback

Language:English

ISBN:0765621177

Format: Paperback

Condition:

43.39

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Emotional Labor: Putting the Service in Public ...

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