Emotional Labor: Putting the Service in Public Service

By Mary Ellen Guy, Sharon H. Mastracci, Meredith A. Newman

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

• Format: Hardcover
• Language: English
• ISBN: 0765621169
• ISBN13: 9780765621160
• Release Date: May 2008
• Publisher: Routledge
• Length: 256 Pages
• Weight: 1.15 lbs.
• Dimensions: 0.8" x 6.4" x 9.0"