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Paperback Emotional intelligence and its impact on organizational excellence in IT sector Book

ISBN: 7440933354

ISBN13: 9787440933358

Emotional intelligence and its impact on organizational excellence in IT sector


The concept of emotional intelligence entered the management arena with

unparalleled speed because of the changing nature of work, greater responsibilities,

increasing complexities, ever-demanding customers, market globalization, and

increasing stress levels of employees. This new yardstick declares that in

an organizational career one needs to be emotionally sensitive and intelligent. The

foundation of the concept of management was laid when individuals first strived to

work together as a team in order to satisfy their demands. Little attention was paid to

the techniques and methods of production up to the time of the industrial revolution

(1716-1815).

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Format: Paperback

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