Do your SOPs help your business to improve its performance? Standard Operating Procedures, or SOPs, are an essential part of any business to ensure that quality and consistency occur like clockwork, amidst the busy-ness of day to day working.Unfortunately SOPs are often under-utilised and this short book can help you to get so much more out of your SOPs by making them part of your day-to-day management approach.Most businesses fail to use their SOPs...