Effective IT Service Management: To ITIL and Beyond!

By Rob Addy

This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 3540731970
• ISBN13: 9783540731979
• Release Date: January 2007
• Publisher: Springer
• Length: 342 Pages
• Weight: 1.75 lbs.
• Dimensions: 9.3" x 0.8" x 6.0"