Effective Communication: The Most Important Management Tool of All

By John Adair

Do you use words to their maximum effectiveness, to persuade and be really heard? Listening is maybe the most elusive of the communication skills. Do you hear what people are really saying? You can write, but do your letters and reports really get over what you want and need to say?

• Format: Paperback
• Language: English
• ISBN: 0330347861
• ISBN13: 9780330347860
• Release Date: January 1
• Publisher: Pan Macmillan
• Length: 272 Pages