E-Writing: 21st-Century Tools for Effective Communication

by Dianna Booher

Book Overview

Are you guilty of e-mail "trigger finger"? Do you constantly "cc" people you never even see? What are today's rules for conducting business over the Internet? Now, The Elements of Style meets "the Miss Manners of memos" in the ultimate writing guide for the digital age.
In an era when written communication in the workplace is more crucial than ever, at a time when many professionals all but completely eschew face-to-face dealings, E-writing...

• Format: Paperback
• Language: English
• ISBN: 0743412583
• ISBN13: 9780743412582
• Release Date: February 2001
• Publisher: Gallery Books
• Length: 400 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.9" x 5.6" x 8.6"

Customer Reviews

E-Writing: 21st Century Tools for Effective Communication

An excellent book that MUST be kept by the desk at all times. Easy to read and provides ideas that make sense after you have read them. Helps reduce time spend writing any type of communication by providing ideas to improve your efficiency and lessen your time proofing your work.

One of my most-recommended books for technical people

I manage a team of software developers. Like me, they and other technical people tend to be too verbose in their emails, not being clear about what action needs to be taken, formatting poorly, etc.What we learn liberal arts colleges is an academic communication style that is too verbose, takes too long to get to the point, and full of information in all the wrong places. Technical schools, on the other hand, often don't teach anything about writing, sometimes leaving their graduates unclear on how to communicate except on detailed, technical subjects.Booher has written a very accessible book that addresses good writing from a non-pedantic, not-your-high-school-english class perspective.I kept this book at my side while writing a proposal that had to be content-dense yet short and readable. I have since bought several copies of her book to hand out to people around the office.Communication is very difficult, made even harder by the 'words only' content of email. Today we are interacting primarily in email with our customers and the management chain. Booher explains how to significantly increase the chance that your emails are read and acted upon, providing good boosts to your career, reduced chances of "what do you mean you asked me to do something?" problems, and ways for you to improve your reputation as an effective, competent employee.Her attention to whitespace and formatting is, in my opinion, very useful. I've since become a lot more aware of how much more readable my communications are when I take time to include lists, blank lines, headers, etc. to help the reader break up my content into digestable chunks. A key learning: remembering that the reader is not simply waiting on the edge of his chair to devour every word of my carefully crafted email but, rather, sees it as yet another stream of words in the midst of a flood that he has to quickly evaluate for its usefulness and relevance.She includes many "Good", "Bad", "Okay but could be better" examples for those who learn by example, rules for those who like rules, and just the right amount of verbiage to convey the concepts without violating her own rules of conciseness.I have not found the 'email ettiquette' portions nearly as useful, nor the detailed grammar section. But if you're new to office email, or need a brushup on your high school grammar (complete with good examples), you will find them helpful.Despite those two sections, I found the book gave more than enough value for its cost, and it has earned a place on my short 'review on occassion and keep close to hand' list of books.From the length of this review, you can see I haven't completely mastered all of her techniques. But she has led to noticable improvements in my writing, and I'm on the right path.

E-Mail and More

When I first picked-up this book, I expected a pedantic approach to creating quick-and-dirty e-mails. There is some attention to e-mail correspondence, but this volume is considerably more comprehensive than what I expected. Young people, particularly, highly oriented to computers and e-mail will benefit greatly from this book. So will people in administrative roles where writing clearly and succinctly is so critically important in this sped-up world.After 60-some pages on writing for the electronic medium, Booher launches into a wealth of material on good writing principles in general. On one hand, one could say this content takes us away from the title of the book. On the other hand, what Booher has done is really valuable for the reader: everything you need to know to put together good letters, memos, reports, proposals, meeting minutes-it's all here in one place. There's even a five-chapter section on editing!Want more than this? Bonuses include a glossary of grammatical terms (Miss Hardy would have loved for me to know all this stuff back in high school). E-Writing will serve as a good reference manual as well as a helpful book to read from cover to cover. The layout makes it easy to understand, as well as find what you're looking for. The comprehensive index is also helpful.

Breaking free from your electronic in-basket

While reading this book, I was absolutely sure Dianna Booher had been spying on my e-mail in-basket. The pitfalls outlined in Chapter 8 (Counterproductive communication habits) present themselves every day in corporate America. Not only did she pinpoint many points of pain -- she also gave me several extremely practical ways to focus on effective electronic communication. Memorable tools like the MADE formula are now tucked away for continual use. For those of us that are challenged with hundreds of e-mails a day, her tips for managing high-volume e-mail are invaluable. I'm slowly freeing myself from the habits that had me chained to my in-basket. Fellow "freedom seekers": read this book!

Email is here to stay?so learn to do it right!

If you're swimming in email and are responding to each email you receive you're adding to the problem each of us face every time we hear "You've got mail!" Dianna Booher is the queen of communication and in her latest book "E-Writing: 21st-Century Tools for Effective Communication" she explains the rules of email etiquette. The book starts with the basics on how to decide if you should phone instead of sending an email reply, how to use a signature line, what spam is, and when and if to flame. Wondering how to get email you've sent noticed, read, and replied? Dianna has the answer how to effectively manage your email including what to read and what to delete; what to archive and how to manage your files. Then she moves on to the real meat and potatoes: Effectively writing on Paper or Online. You'll find this book is a mini-college course in effective written communication. Her MADE Format will change the way you write both in your traditional and online communications. It's another Booher masterpiece to add to your business library!