E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice

By Roland T. Rust

Book Overview

This text provides a collection of different perspectives on "e-Service" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.

• Format: Paperback
• Language: English
• ISBN: 0765608073
• ISBN13: 9780765608079
• Release Date: July 2002
• Publisher: Routledge
• Length: 320 Pages
• Weight: 1.08 lbs.
• Dimensions: 0.8" x 6.3" x 9.1"