Dynamic Innovation in Outsourcing: Theories, Cases and Practices

Book Overview

Part I Introduction

1 Why Innovation and Why Now?

Part II Managing Outsourcing: Towards Dynamic Innovation

2 Outsourcing Reframed: Delivering on Collaborative Innovation

3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation

4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors

5 Relational and Contractual Governance for Innovation

6 Innovation: Where Do Consultants Fit In?

Part III The New Outsourcing-Cloud and Service Automation

7 Cloud Computing as Innovation: Cases and Practices

8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank

9 Innovating in Service: The Role and Management of Automation

• Format: Paperback
• Language: English
• ISBN: 3030092097
• ISBN13: 9783030092092
• Release Date: January 2019
• Publisher: Palgrave MacMillan
• Length: 325 Pages
• Weight: 0.94 lbs.
• Dimensions: 0.7" x 5.8" x 8.3"