Driving Peak Sales Performance in Call Centers

by Mary Murcott

Book Overview

Learn how to discover and unlock the "hidden opportunities" for additional revenue that are currently residing in your call center. In Driving Peak Sales Performance in Call Centers, Mary Murcott... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1932558055
• ISBN13: 9781932558050
• Release Date: February 2005
• Publisher: ICMI Press (International Customer Management
• Length: 342 Pages
• Weight: 1.30 lbs.
• Dimensions: 0.8" x 6.1" x 9.0"