Customer service is the support you offer your customers -- both before and after they buy and use your products or services -- that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business. This book is a collection of customer service stories (some good, some bad, and all amusing) and the business lessons to be learned from them, along with implementation strategies for any level employee, manager, or owner. Anyone who deals with customers, patients, or clients can benefit from the advice given in this book to improve relationships with every person they meet. Buy this book now.
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