Don't Take It Personally

By Theresa Price

The service industry perpetuates the notion that the customer is always right. The hospitality industry markets to guests based on service quality. The hotel industry has historically perpetuated... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3844304932
• ISBN13: 9783844304930
• Release Date: February 2011
• Publisher: LAP Lambert Academic Publishing
• Length: 200 Pages
• Weight: 0.66 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"