Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

by Doug Lipp

Book Overview

With a Foreword by Jim Cora, former Chairman of Disneyland International

"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship

"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous...

• Format: Hardcover
• Language: English
• ISBN: 0071808078
• ISBN13: 9780071808071
• Release Date: March 2013
• Publisher: McGraw-Hill Companies
• Length: 240 Pages
• Weight: 1.05 lbs.
• Dimensions: 1.0" x 6.2" x 9.1"