Digital Harmony: Building Tech and Human Touch

By Robin S. Sharma

Digital Harmony: Building Tech and Human Touch offers a strategic roadmap for integrating digital innovation with human-centric service across industries. Drawing on best practices from luxury hospitality, the book explores how businesses can use AI, automation, and data analytics to enhance customer experience without losing emotional connection. Through real-world examples, case studies, and research-based insights, it highlights the importance of empathy, trust, and shared experiences in building long-term customer loyalty in a tech-driven world.

Designed for both academic and professional audiences, this book bridges the gap between hospitality excellence and digital transformation. It provides a global perspective on service strategies, combining practical frameworks with theoretical foundations to support educators, business leaders, and customer experience professionals. Whether you're navigating digital change or shaping service culture, Digital Harmony equips you with the tools to thrive in an evolving landscape where technology and human touch must work in harmony.

• Format: Hardcover
• Language: English
• ISBN: 1806861380
• ISBN13: 9781806861385
• Release Date: August 2026
• Publisher: Emerald Publishing Limited
• Length: 188 Pages
• Weight: 1.47 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"