Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution

By Harvard Business Review

Book Overview

Mastering difficult conversations with confidence.

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:

Uncovering the root cause of frictionMaintaining a positive mind-setUntangling the problem togetherAgreeing on a way forward

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• Format: Paperback
• Language: English
• ISBN: 1633690784
• ISBN13: 9781633690783
• Release Date: February 2016
• Publisher: Harvard Business Review Press
• Length: 128 Pages
• Weight: 0.53 lbs.
• Dimensions: 0.4" x 5.0" x 6.9"