Dial Anyway: 55 Guides for Difficult, Sensitive, or Embarrassing Phone Conversations
You know which call it is. The one you've been putting off for a week,
a month, maybe longer. The doctor's office. The collections agency. The
family member. The friend you owe an honest conversation.
The call sits on your mental list. Days pass. The list gets heavier.
Dial Anyway is a practical guide to 55 of the most avoided
phone calls in adult life - the ones we don't make because of shame,
fear, uncertainty about what we're entitled to ask for, or the feeling
that we need to have the perfect words before we dial. We almost never
do. The calls almost always go better than we expected.
Each of the 55 guides addresses one specific call. Not a script to
memorize - a framework for the conversation, including exactly what to
say, how to handle the moments that go sideways, and what to do when
it's over. The guides are written in plain language, for real people,
in the middle of real situations.
Medical and Health - talking to your doctor about embarrassing
concerns, disputing a medical bill, calling about an STI diagnosis
Mental Health and Substance Use - asking for therapy, calling
during a crisis, reaching out after a relapse
Money and Financial - debt collectors, payment extensions,
credit report disputes, reporting fraud
Work and Employment - disputing a performance review, reporting
harassment, resigning carefully
Family and Relationships - coming out, ending a friendship,
calling after a death, reporting suspected elder abuse
Legal, Housing, and Consumer - landlord disputes, contractor
problems, filing a delayed crime report, VA benefits, immigration paperwork
Avoidance is not a character flaw. It is a predictable response to
shame, uncertainty, and the fear that the call will be harder than it
turns out to be. Most of the calls in this book are shorter than you're
expecting. Most of them go better than you're afraid they will.
Find the call you've been avoiding. Read the guide. Dial anyway.
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