Developing Interactional Competence at the Workplace: Learning English as a Foreign Language on the Shop Floor

By Taiane Malabarba and Hanh Thi Nguyen

What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.

• Format: Paperback
• Language: English
• ISBN: 1032843543
• ISBN13: 9781032843544
• Release Date: January 2026
• Publisher: Routledge
• Length: 294 Pages
• Weight: 0.92 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"