Developing and Implementing a Performance Measurement System: Volume II

By Terrance M. Brueck

The primary purpose of this research was to provide methods and tools that enable a water/ wastewater utility to develop and implement a performance measurement system based on a demonstrated proven approach. To achieve the purpose, the research was conducted in three phases: Core research on existing and applicable frameworks for performance measurement with experience from utilities and other government organizations, as well as outside business and industry, on leading practices in performance measurement. Steps to develop and implement performance measurement that uniquely fit water/wastewater utilities were defined to be piloted by selected utilities in Phase II.

• Format: Paperback
• Language: English
• ISBN: 1843397323
• ISBN13: 9781843397328
• Release Date: May 2005
• Publisher: Water Environment Research Foundation
• Length: 138 Pages
• Weight: 0.73 lbs.
• Dimensions: 0.3" x 8.3" x 11.0"