Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

by Jay R. Galbraith

Book Overview

Designing the Customer-Centric Organization offers today s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0787979198
• ISBN13: 9780787979195
• Release Date: April 2005
• Publisher: Jossey-Bass
• Length: 208 Pages
• Weight: 0.05 lbs.
• Dimensions: 0.8" x 6.3" x 9.3"