Designing Service Processes to Unlock Value, Second Edition

By Joy M. Field

The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1631573950
• ISBN13: 9781631573958
• Release Date: November 2016
• Publisher: Business Expert Press
• Length: 153 Pages
• Weight: 0.51 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"