Designing Service Excellence: People and Technology

By Brian Hunt and Toni Ivergard

Book Overview

The moment of truth-that instant when consumers experience and judge service quality-often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public

• Format: Paperback
• Language: English
• ISBN: 0367783746
• ISBN13: 9780367783747
• Release Date: March 2021
• Publisher: CRC Press
• Length: 194 Pages
• Weight: 0.62 lbs.
• Dimensions: 0.4" x 6.1" x 9.2"