Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations

By Cathy A. Costantino and Christina Sickles Merchant

Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needn'tbe so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systemswithin any organization that anticipate the inevitability ofconflict and deal with it in a effecient, cost-effective way. Theauthors, both promiment experts in the field, present a structuredprocess for assessing conflict management programs in order toimprove them or to implement new ones. As such, this book serves asan excellent resource for organization development and humanresource professionals and consultants interested in proactivelytackling the business concerns that conflict brings.

• Format: Hardcover
• Language: English
• ISBN: 0787901628
• ISBN13: 9780787901622
• Release Date: November 1995
• Publisher: Jossey-Bass
• Length: 272 Pages
• Weight: 1.07 lbs.
• Dimensions: 0.9" x 6.6" x 8.8"

Customer Reviews

An invaluable resource for OD, HR and conflict mgt pros.

This book contributes mightily to defining how the emerging field of conflict management differs from organizational development, and what they share in common. For this alone it is worth the cover price. But the authors don't stop there. The book is full of practical strategies for developing conflict management systems. And its techniques reflect real world experience, not just theory! But, as a practitioner in this field, I can't say enough thanks to Constantino and Merchant for deepening the exploration of this very important new field!