Deming's 14 Points Applied to Services (Quality and Reliability)

By Arlyn Custer Rosander

Applying W. Edwards Deming's authoritative 14 Points to the service industries, this essential guide reveals how to maintain a competitive edge in industry via quality service…emphasizing the... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0824785177
• ISBN13: 9780824785178
• Release Date: April 1991
• Publisher: CRC Press
• Length: 168 Pages
• Weight: 0.94 lbs.
• Dimensions: 9.3" x 0.5" x 6.3"