Delivering Satisfaction and Service Quality

By Peter Hernon and American Library Association

Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 083890789X
• ISBN13: 9780838907894
• Release Date: October 2000
• Publisher: ALA Editions
• Length: 200 Pages
• Weight: 1.04 lbs.
• Dimensions: 0.5" x 8.4" x 10.9"