Delivering Results That Matter: Transforming Public Services Through Lean Management

by Haneef Chagani

Featuring global public sector leaders who are using Lean management strategically to achieve results, the book provides a practical, disciplined approach for transforming public services to add value for the customer who uses the services, the employee who provides those services, and the taxpayer who pays for them. Delivering Results That Matter advocates Lean management as a practical, disciplined approach to the transformation of public services...

• Format: Paperback
• Language: English
• ISBN: 1984010190
• ISBN13: 9781984010193
• Release Date: January 2018
• Publisher: CreateSpace Independent Publishing Platform
• Length: 152 Pages
• Weight: 0.45 lbs.
• Dimensions: 9.0" x 0.3" x 6.0"