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Delivering Quality Service
Edition Description
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine...
Edition Details
Format:Paperback
Language:English
ISBN:1439167281
Format: Paperback
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Delivering Quality Service
Edition Details
Format:Hardcover
Language:English
ISBN:0029357012
Format: Hardcover
Condition:
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