Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

By Mario Kossmann

Book Overview

Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.

• Format: Paperback
• Language: English
• ISBN: 1138262560
• ISBN13: 9781138262560
• Release Date: October 2016
• Publisher: Routledge
• Length: 208 Pages
• Weight: 0.66 lbs.
• Dimensions: 0.4" x 6.1" x 9.2"