
Our prior work has found that DOD's approach to managing service acquisition has tended to be reactive and has not fully addressed key factors for success at either the strategic or transactional level. The strategic level is where the enterprise sets the direction or vision...

"In fiscal year 2012, DOD obligated more than $186 billion for contracted services, making it the federal government's largest buyer of services. GAO's prior work found that DOD's use of contracted services has been the result of thousands of individual decisions, not strategic...