Debt Collection Phone Calls: Proven Scripts and Strategies for Debt Recovery (Chasing Slow Payers)

By Mr MICHAEL LINDSAY TODD

This book contains " Realistic phrasing and practical techniques for when the phone call that you don't want to make HAS to be made!" If you don't like making 'debt collection' phone calls, this is the book for you. This book will Give you time-proven, non-confrontational words and phrases to use, Show you how to build rapport and handle difficult or unexpected situations, Provide you with strategies and tips for effectively communicating with clients or customers over the phone, Help you to understand the psychology of a call and the perspective and concerns of debtors, Give you a better understanding of techniques and strategies that can be used to overcome objections and resolve disputes , Give you options for dealing with debtors and improve your communication skills , Show you how to use technology to enhance the call experience. Discover the 6 key principles for first-time phone callers and the 14 essential ingredients when making successful calls to collect money. You'll also learn how to Leave messages that are returned, Negotiate payment arrangements that are kept, Deal with difficult people, Handle Face-To-Face Meetings. This non-confrontational approach works everywhere. It always does. Never hasn't. But remember, as P.K. Shaw once said, " Thoughts are useless unless followed by action. " If you apply just some of the techniques in this book, you'll never fear the phone again.

• Format: Paperback
• Language: English
• ISBN: B0D1CDB6LW
• ISBN13: 9798322352808
• Release Date: April 2024
• Publisher: Independently published
• Length: 81 Pages
• Weight: 0.32 lbs.
• Dimensions: 8.0" x 0.2" x 5.0"