Dealing with Conflict

By Baden Eunson

Conflict situations can often be unpleasant, but they can also be great opportunities for learning and problem-solving. In this book, the specific skills of assertiveness and listening are explored, while non-communication sources of conflict are also considered. Conflict management strategies such as negotiation, mediation and arbitration are shown, but so too are conflict stimulation strategies - because some situations may call for more, not less, conflict.

• Format: Paperback
• Language: English
• ISBN: 0471337684
• ISBN13: 9780471337683
• Release Date: July 2002
• Publisher: Wiley
• Length: 192 Pages
• Weight: 1.06 lbs.
• Dimensions: 11.0" x 0.4" x 8.5"