Dancing with the Customer: 101 Lessons in Service Supremacy

By Paul Dorrian

This easy-to-read book provides guidelines for the creation of service and market supremacy by using customer service as a strategic tool. Among the 101 lessons covered are: *developing a competitive... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1415200327
• ISBN13: 9781415200322
• Release Date: March 2009
• Publisher: Penguin Random House South Africa
• Length: 200 Pages
• Weight: 0.60 lbs.
• Dimensions: 8.8" x 0.8" x 5.5"