Customer with a Capital C: Customer-Centric Service in a Nutshell

by Ken Welsh

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.com's voice coach, helping distil the vision of the company's CEO, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always--a company that is truly...

• Format: Hardcover
• Language: English
• ISBN: 1482829959
• ISBN13: 9781482829952
• Release Date: March 2015
• Publisher: Partridge Singapore
• Length: 152 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.5" x 5.5" x 8.5"