Customer Service Training (Astd Trainer's Wordshop)

By Maxine Kamin

Book Overview

Aimed at organizations that want to raise the bar for service excellence, this book provides practical guidance to help develop customer service training. It contains field-tested exercises, games,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1562863304
• ISBN13: 9781562863302
• Release Date: January 2006
• Publisher: Association for Talent Development
• Length: 212 Pages
• Weight: 0.48 lbs.
• Dimensions: 10.9" x 0.6" x 8.5"