Customer Service Training for Managers & Supervisors (Customer Service Training Series)

by Customer Service Training Institute

The manager and supervisor play a critical role in determining the type of experience the customer has and what kind of attitude the employees have towards the customer.Managers and supervisors set the tone for how customers are treated and how situations and problems are handled. If they act incorrectly, or exhibit the wrong type of behavior, employees might assume that is the correct way to behave with customers.Even more important, the manager...

• Format: Paperback
• Language: English
• ISBN: 149104425X
• ISBN13: 9781491044254
• Release Date: July 2013
• Publisher: CreateSpace Independent Publishing Platform
• Length: 106 Pages
• Weight: 0.47 lbs.
• Dimensions: 9.0" x 0.2" x 6.0"