Customer Service Over the Phone

by Stephen Coscia

A comprehensive text designed for managers and agents, this guide explains the basics of customer service technology, including e-mail, automatic call distributors, fax-on-demand and voice mail. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0936648414
• ISBN13: 9780936648415
• Release Date: January 1992
• Publisher: CMP Books
• Weight: 0.35 lbs.

Customer Reviews

Must have for a customer service representative

This is a good book to read, if you plan to get into the customer service field, and work with customers on the phone. The book teaches you techniques that can help you solve problems, control your anger, calm the customer down, and a host of things; but you will have to buy the book to learn more.